Responsible Gaming

Our Commitment to Safe Gaming

At Cupcake Lane, we are committed to promoting responsible gaming practices. We believe that gambling should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. Please gamble responsibly and within your means.

Age Verification

We strictly adhere to UK gambling regulations. You must be 18 years of age or older (or the legal gambling age in your jurisdiction) to access and use our services. By using Cupcake Lane, you confirm that you meet this legal requirement. If you are under the legal age, please do not proceed.

Warning Signs of Problem Gambling

If you recognise any of the following signs in yourself or someone you know, it may indicate a gambling problem:

• Gambling with money you cannot afford to lose
• Chasing losses by gambling more to recover money lost
• Spending more time or money on gambling than intended
• Hiding gambling activities or lying about the extent of gambling
• Feeling anxious, irritable, or restless when trying to cut down or stop gambling
• Neglecting family, work, education, or other important responsibilities due to gambling
• Borrowing money to finance gambling activities
• Experiencing relationship problems caused by gambling
• Using gambling to escape problems or relieve stress
• Failed attempts to reduce or control gambling

Self-Help Tools & Safer Gaming Features

Cupcake Lane provides the following tools to help you maintain control:

• Deposit Limits: Set a daily, weekly, or monthly limit on the amount you can deposit
• Loss Limits: Set a maximum amount you are willing to lose within a specified period
• Reality Checks: Receive reminders about how long you have been playing
• Time-Out (Cool-Off Period): Take a break from gambling for a set period (hours, days, or weeks)
• Self-Exclusion: Exclude yourself from our site for a period you choose (minimum 6 months)

If you wish to use any of these tools, please contact our customer support team or manage your account settings directly.

Support Organizations & Resources

If you are struggling with problem gambling, help is available. Please reach out to one of the following organisations:

United Kingdom

• GamCare: Free, confidential support and counselling service. www.gamcare.org.uk
• GamStop: The UK's National Self-Exclusion Scheme. Self-exclude from all licensed online gambling operators. www.gamstop.co.uk
• Gamblers Anonymous: Free peer support meetings across the UK. www.gamblersanonymous.org.uk

Australia

• Gambling Help Online: Free, confidential counselling and support. www.gamblinghelponline.org.au

Canada

• Responsible Gambling Council: Information and resources for problem gambling. www.responsiblegambling.org

United States

• National Council on Problem Gambling: Confidential helpline and resources. www.ncpgambling.org

Germany

• Bundeszentrale für gesundheitliche Aufklärung (BZgA): Information and support services. www.bzga.de

Take Action Today

If you believe you may have a gambling problem, please seek help immediately. Problem gambling can have serious consequences for your health, finances, relationships, and wellbeing. Support is available, and you are not alone.

Remember: Gambling should be fun and entertaining. If it has stopped being enjoyable or is causing harm, it is time to reach out for support.

For immediate support, please contact GamCare on www.gamcare.org.uk or GamStop at www.gamstop.co.uk.